So the kids wanted to go to Fenton’s for dinner. We got there at 5 pm with 9 people. The idiots at reception told us it would be about 30 minutes. That would have been fine. After waiting 30 minutes, we asked again. Their response, “Oh, just a little bit longer.” We asked again after an hour. Same answer. After an hour and 30 minutes, we decided to stand at the podium with a hungry, screaming 22 month old and a frail 86 year old with a cane. They finally sat us after almost 2 hours.
It’s fine that we had to wait. And if we had known we were signing up for a 2 hour wait, that would have been fine, too.
To be so very incompetent as to underestimate your capacity by that much time is not acceptable. If you can’t accommodate a party, say so.